Order Status
How do I check the status of my order?
By emailing us at [email protected] , including all the details of your order, including name, email address, receipt and all other pertinent information
Expected delivery time for Standard delivery is 7-14 business days and international delivery is 3-6 weeks.
Backorder Information
My item(s) is on backorder, what does that mean?
Some items offered through the store may be on backorder. Backordered items are not available to ship immediately but are expected to be in stock soon. Most backordered items are available in 4-8 weeks, however some items take longer.
Please check the product description on the website for further information. Payment for backordered items is not captured until the item ships.
Please note: If your order contains both in stock items and backordered items your order will not ship until the backordered item(s) is available to ship.
How Do Pre-Orders Work?
Pre-Order Information
A Pre-Order is an order placed for merchandise with a designated future ship date. The ship date given at the time of purchase is an estimated ship date and is subject to change. You will be charged for your entire order at the time it is placed. Your order will not ship until the pre-order item is available to ship.
Please note, due to the nature of pre-orders, they cannot be canceled or modified. When your pre-order ships it uses the shipping method you selected upon checkout. You can find your shipping method selection in your order confirmation email.
Shipping Policy
Domestic Shipping
What are the charges for shipping inside of the US?
Shipping costs for US orders vary based on content and the destination. To determine available shipping options and costs, please add all desired items to your shopping cart and proceed to checkout. You will not be required to enter any credit card information until after the shipping method is selected.
Please note that weight, dimension, and size may affect the total shipping cost on some items. A tracking number is available for all U.S. shipments. The quoted delivery time for each shipping method is an estimate.
International Shipping
(Including Canada)
WHAT ARE YOUR INTERNATIONAL SHIPPING CHARGES?
Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.
Please note that weight, dimension, and size may affect the total shipping cost on some items.
International orders ship via one of the following shipping methods:
- International
Standard (10-24 business days) - International
Expedited (10-14 business days)
International Standard orders are tendered to your local post office for final delivery. Please contact customs or your local postal service if your order is delayed, as it may have been held for inspection or duties/taxes. This is applicable to all international shipping methods.
Due to international shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.
We do not accept COD
FEES
International Taxes and Duties
How do you calculate International taxes, customs fees, or duties?
If your order is shipping outside of the US, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include customs fees. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned.
Unfortunately we are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, please be aware that some customs offices will send a separate
invoice for your customs fees that could arrive several weeks after you receive your shipment.
Please be familiar with the customs charges in your country before you order.
Please note: Due to International shipping laws, we cannot declare merchandise as a ‘Gift’ on customs forms.
Returns and Exchanges
We do not accept any returns and/or exchanges.
WHAT FORM WILL MY REFUND TAKE?
All refunds will be credited to the original payment source. Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect.
Service
How Do I Change or Cancel an Order?
Please note that we are unable to cancel, change, combine shipping or add items to an order once has been submitted.
Credit Card Decline
My credit card was declined, can I still place my order?
Unfortunately we are not provided reasons as to why a credit card payment was declined. Please reach out to your credit card provider for clarification and further assistance. You are welcome to process your order with a different credit card or PayPal.
If your question was not answered here please contact us at [email protected]
